01
Paste the customer message
Start with the exact message from Etsy, not a blank prompt. The draft stays tied to the situation in front of you.
Etsy reply drafting
Draft Etsy replies that still sound like you.
Paste a customer message, add your shop policy, and get a reply draft in seconds. Built for shipping questions, custom-order clarifications, delays, and refunds.
- Shipping delay
- Custom order clarification
- Refund request
- Missing tracking update
One shop
The free plan focuses on one shop profile so the draft memory stays narrow.
One action
Paste a message, tune the policy, and generate a reply the seller can edit or send.
$19/mo
The paid plan unlocks unlimited drafts, saved policies, and reply history.
Operational workflow
Built for repeat questions, not a broad helpdesk.
ReplySmith is narrow on purpose: it helps Etsy sellers answer common messages faster without turning into a generic inbox or a blank chat box.
02
Keep policy and tone in the loop
Save a shop voice sample plus the policy snippets that shape how you answer shipping, custom-order, delay, and refund questions.
03
Reuse the same answer when inputs match
ReplySmith stores drafted replies and returns the cached version when the message, tone, and policy inputs haven’t changed.
How the draft looks
Customer message
Hi, I ordered last week and the tracking still hasn’t updated. Can you check on it?
Reply draft
Hi there, thanks for reaching out. I checked the tracking and it is still moving through USPS. I’m sorry for the delay and I’ll keep an eye on it for you.
Pricing intent
Free gets you started. Paid gets you speed.
The paid checkout path is one click away from the pricing page and keeps the product ready for the next step.
Support and feedback
Tell us which replies still feel awkward and we’ll tighten the next version.
Open support surfaceGet started
Create the workspace, then generate the first reply.
Signup is durable, the app surface is real, and the generated draft is cached when the same inputs come back.